Airport Kiosk: What Is It and How Does It Work?

In the air travel world, self-service techs are taking over. One of these cool gadgets is the airport kiosk. It’s a high-tech stand where passengers can do check-ins, print their boarding passes, and handle their flight info themselves. They don’t even need to talk to anyone from the airport.

Definition of an Airport Self-Check-in Kiosk

Think of an airport self-check-in kiosk as a mini airport counter. You can do things such as checking in bags, printing tickets, getting your photo taken, and showing your ID. These machines help speed up the process at the border for everyone.

Components of a Self-Service Kiosk

The parts inside a kiosk change depending on where you are and the rules there. But usually, you’ll find a touch screen, a little computer, a fancy camera or fingerprint reader, scanners for documents and barcodes, and a printer. They all work together to make your check-in fast and easy.

Key Takeaways

  • Airport kiosks are self-service terminals that allow passengers to check in, print boarding passes, and manage their flight details without interacting with airport staff.
  • These kiosks are typically located near the entrance to an airline’s ticketing area, close to where passengers drop off their bags.
  • Airport self-check-in kiosks are stand-alone machines that enable passengers to perform the same processes they would typically undertake at a traditional check-in counter.
  • The module components of an airport self-check-in kiosk can vary but often include a touchscreen, built-in PC, biometric scanner, document scanner, printer, and barcode scanner.
  • Airport kiosks are linked to a complex, higher-level national database and can be used by airline or airport staff for various purposes, such as checking for outstanding warrants or sending alerts.

How Airport Kiosks Work

Self-service check-in kiosks at airports can have different features. This depends on what border control requires. Some have basic functions, others have advanced features for the traditional check-in process.

Traditional Check-in Process

At the kiosk, passengers can check in when they’re ready. They enter their flight details, credit card, or scan their passports. This lets them pick their seats, print bag tags, and get their boarding passes.

After printing bag tags, passengers drop their bags at a special area. The tags are scanned by a machine and sent to their flight’s bag handling area. This ensures their bags are put on the correct plane.

Biometric Enrollment and Identity Verification

Biometric self-check-in kiosks offer an easier and safer way to check in. Passengers first register their faces or fingerprints online or at the kiosk. When they get to the airport, they only need to step in front of the kiosk for a scan.

This contactless biometric technology makes things smoother. It’s also safer after COVID-19 as it lowers face-to-face contact.


The airport’s self-service check-in kiosks offer lots of good points for travelers and the air travel business. Passengers can check in fast and save time. This also means less staff is needed, cutting costs for the airlines and airports.

Adding biometric tech to these kiosks makes the airport safer. This is especially important now, after the COVID-19 situation. The goal is to have travel that’s touch-free and smooth, making kiosks more important as time goes on.

In short, airport kiosks make traveling easier for people and help airlines and airports save money. These new technologies are key in making air travel better in the future.


What is an airport kiosk?

An airport kiosk is a terminal for self-service. It lets passengers check in, print boarding passes, and update flight details on their own. You’ll find these kiosks near the airline’s check-in area and bag drop-off point.

What are the components of an airport self-check-in kiosk?

Airport self-check-in kiosks have several key parts. There’s a touchscreen, a PC, a camera or scanner for faces or fingerprints, a document scanner, a printer, and a barcode scanner. These all help passengers with the check-in process.

How do passengers use the self-check-in kiosks?

At the entrance to the check-in area, passengers can use the kiosks. They can put in their flight numbers, use a credit card, or scan their passport. This lets them pick their seats, print baggage tags, and boarding passes.

What is the role of biometric technology in self-check-in kiosks?

A: Biometric self-check-in kiosks offer a simpler and safer check-in experience. Passengers first register their faces or fingerprints at the kiosk or with a special app. At the airport, they just stand in front of the kiosk to check in their bags and get their boarding passes with a quick scan.

What are the benefits of self-service check-in kiosks for passengers and airlines/airports?

These kiosks are a win for passengers, airlines, and airports. They save time by letting passengers check in fast, cutting down costs for airlines and airports by needing less staff. Plus, biometric tech makes airports more secure, which is important after COVID-19.